Return Policy
How to Make a Return
1. Contact Us
Email us at support@seatmate.shop with the following info:
- Order number
- Picture of the seat top and and warning label
- Reason for the return
(Note: If the warning label is removed, we cannot accept the return).
2. Return Authorization
We will provide you with a return authorization number and detailed return instructions.
3. Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely.
4. Refund
Once we receive and inspect the returned item, your refund will be processed to the original payment method within 10 business days.
Additional Return Guidelines
Excessive Use
If the product shows signs of heavy or excessive use, we may not be able to process the return. Please ensure that the item is in good condition.
Right to Deny Returns
We retain the right to deny returns if our policies are not followed. Please adhere to the steps outlined above to ensure a smooth return process.
Shipping Costs
Please note that shipping costs are non-refundable.
If your item arrives damaged or defective, contact us immediately with a photo of the item and your order details. We will arrange for a replacement or a full refund.Contact Information
For any return, exchange, or product inquiries, please reach out to us at: Email: support@seatmate.shop Thank you for choosing SeatMate. Your satisfaction is important to us, and we’re here to help!
